Dispatch Wrecker Service (DWS) – Hands-On Head of Product & EngineeringÂ
Direct Hire – REMOTE (Local to Fort Worth, TX)Â
Pay Rate: $200,000Â
www.DispatchWreckerService.comÂ
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Dispatch Wrecker Service is dedicated to delivering top-of-the-line vehicle maintenance and repair services to our customers, enabling them to achieve optimal business results. Our extensive range of services includes emergency roadside services, towing and accident management, and dispatch call center solutions. As a customer of Dispatch Wrecker Service, you can expect a wide range of benefits, including improved uptime, greater buying power, streamlined processes, and access to unparalleled data that can help you manage your fleet more efficiently and reduce maintenance events. We provide comprehensive towing and accident recovery services to help you get back on the road quickly and safely. Our road maintenance solutions ensure that your fleet is always in top condition, reducing the risk of breakdowns and downtime. Our breakdown support services are available 24/7 to keep your vehicles running smoothly. With our expert call center solutions, you can be sure that your drivers will receive the assistance they need when they need it. Our vendor management system ensures that you get the best service and support from our trusted partners. Our team of skilled technicians is dedicated to keeping your vehicles running at peak performance. Our maintenance solutions provide you with the support you need to keep your fleet running smoothly. Our downtime management solutions help you minimize downtime and maximize productivity.Â
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Nutshell AnalysisÂ
We’re looking for a hands-on Product Engineering leader to lead the evolution of our operational software into a scalable, customer-facing product. This is a high-impact role combining 50% engineering with 50% product, ideal for someone who thrives in fast-moving environments, knows how to get things done with limited structure, and is excited to help build something transformative from within. You’ll take ownership of existing codebase with the help of the existing developer and lead the next phase of development—from scaling adoption across internal teams and vendors to building the infrastructure that could support commercial rollout. You’ll work closely with our founder, existing dev partners, and eventually your own engineering team.
The software is called VERT - it allows the stranded trucker visibility. for the broker, it allows for efficiency in operations. for the wrecker, it allows them a portal to submit and track tows (admin burden). It aims to address issues of trust and transparency in the towing industry by providing a clear view of the service process. It provides efficient and real-time monitoring - ex: no need to call to get a status alert.Â
Current state includes databases and functionalities to dispatch out roadside repair to their own - the dispatch to their vendors doesn’t communicate directly so they are still using phone and then inputting the notes into the system manually. Works internally somewhat - wants to automate processes, moving them away from phone calls and then monetize it to their vendor network - similar products are Tracker Systems and Towbooks - decided after review that its worth creating vs out of the box solution. The focus is more practicality vs ivory tower - doesn't need to be the prettiest but the function needs to make a difference with efficiency and transparency.Â
Roughly 400 tows a day currently and want to position it to scale and integrate with vendor's business systems. "We have the plumbing and foundation but need someone to manage it and handle it from soup to nuts." Someone to take the vision, iron out the current kinks, and run with it. Â
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Must HavesÂ
- 5-10+ years of hands-on experience that includes scaling an existing internal app into a customer-facing productÂ
- Ability to perform requirements gathering, defining roadmap and being in the code as neededÂ
- Experience in a startup or high growth company (ideally being #1 or #2), and experience building up a small team that includes fullstack, QA, etc... when the time is right Â
- Experience with or exposure to Python and FlutterÂ
- Familiarity with AWS cloud infrastructure and modern development practices Â
- Experience with APIs and integrations (ERPs, Salesforce, QuickBooks, and similar small to medium sized business platforms), ability to scan or use OCRÂ
- Very comfortable with ambiguity and iterating quickly Â
- Experience in product ownership, user adoption and roadmap developmentÂ
- Exposure to B2B logistics, operations or vendor management softwareÂ
- Experience operating in a private equity environmentÂ
- Lead the technical execution and strategy of our core platform and mobile applications. Â
- Own the product roadmap, balancing internal needs with opportunities to expand adoption across our vendor network.Â
- Collaborate with external development partners and eventually build out an internal dev team (full stack, QA, etc.).Â
- Improve and scale critical workflows like job scheduling, invoice processing, and third-party integrations (e.g., Salesforce, QuickBooks).Â
- Translate business needs into realistic, scalable, and efficient technical solutions—we value progress over perfection.Â
- Ensure usability, stability, and security of the application as it evolves. You will be responsible for the infrastructure and database of the product and need to scale it for efficiency and snappiness.Â
- Help shape the commercial product vision, including user experience, vendor adoption, and market differentiation.Â
- Opportunity to grow with the product growth - its an add on to an established, well respected business. hitched to the company with full financial backing.Â
- Be a key leader shaping the future of a growing business and potentially an entire industry.Â
- Work directly with a visionary founder and executive team.Â
- Build something from a strong foundation—with a real, working product already in place.Â
- Get in on the ground floor of a product that has commercial potential beyond our organization.Â
- Stability. This isn’t a startup that needs financing. It is a profitable viable business entity.Â